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COVID-19 FAQs - Edmonton Arts Council

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The Edmonton Arts Council has received inquiries about whether the COVID-19 (novel coronavirus) pandemic will have an impact on grants should an event, festival or project be postponed or cancelled. Our priority continues to be our relationships with artists, collectives and organizations in our community. Postponements or cancellations due to COVID-19 advisories and/or restrictions will not have an impact on existing grants or future applications to our programs. 

Q: I received a travel grant and now have extra expenses related to the COVID-19 pandemic. May I use the grant to pay for these unexpected expenses? Will there be supplements to the grant for these expenses?  

A: You may use the full amount of the grant for any eligible expenses related to the project you undertook, including unanticipated expenses. Unfortunately, you may not reapply for unanticipated expenses, and we are not providing supplements to grants.  
Q:  I have received a grant for a project. Due to the COVID-19 pandemic, I might need to postpone, change or cancel the project. Will I have to pay back the grant?  

A: The Edmonton Arts Council recognizes that the COVID-19 pandemic might impact funded projects, particularly those that involve travelling. We welcome your call or email to discuss how to best manage these circumstances. Our goal is always to support the artist to pursue the project if possible.    
You will not be required to pay back any non-refundable expenses that have already been incurred. If you are reimbursed for some expenses or do not use the full amount of the grant, you might be required to pay back unspent amounts.  
Q: I represent an organization receiving operating funding from the Edmonton Arts Council. We are considering changing or cancelling our programming plans due to COVID-19. Will this impact my EAC funding?  

A:   Organizations should make decisions based on their own policies and processes. Any contingency plans should be developed in cooperation with venues and the appropriate public health authorities. Refer to the links above to find accurate and up-to-date information.   
The EAC's priority continues to be our relationships with artists, collectives and organizations in our community. Postponements or cancellations due to COVID-19 advisories and/or restrictions will not have an impact on existing grants or future applications to our programs.

Q: Are there any changes to the upcoming grants schedule?

A: The EAC is modifying the Connections & Exchanges Initiatives Program intake, but the purpose is still to support artistic work in the community.

Due to the travel restrictions currently in place, the EAC is suspending the June 1 deadline for Travel Grants. We will let you know when this program will resume in the future.

As needed, the EAC will modify other existing programs to allow us to better serve our community as the COVID-19 situation evolves.

Q: How can I contact Edmonton Arts Council staff at this time?

A: We encourage you to reach out to Edmonton Arts Council staff via phone or email. Visit our contact page for contact information for all staff members. EAC staff are not conducting in-person meetings but will reach out to our artists and partners over the phone or video to build and sustain our relationships.


COVID-19 FAQs – TIX on the Square

TIX on the Square

TIX on the Square Holiday Closure

TIX on the Square will be closed for the holidays between December 24, 2020 - January 3, 2021. The shop will remain closed to the public between January 4 - 10, 2021; however, staff will be available by phone. Regular hours of operation will resume January 11, 2021:

Monday to Friday, 11:00 am - 5:00 pm
Saturday, 11:00 am - 4:00 pm
Closed Sunday

We thank the community for its patience and are excited to continue working together in support of the Edmonton arts community.

 For Ticket Promoters/Event Organizers

Q: I decided to cancel my event. What do I do now?

A: Please contact TIX asap to remove your event from our website. We will work with you to process refunds (if applicable) and the contract and processing fees.

Q: If I decide to continue with my event, will automatic refunds be issued for patrons who decide not to attend?

A: According to the terms of our contracts, the ticket promoter must make this decision. TIX will process refunds for patrons if the ticket promoter authorizes refunds.

Q: What if I already received a partial payment for an event that is now cancelled?

A: Please contact TIX as each case will have a different level of complexity.

Q: Will transaction fees be refunded?

A: Yes.

For Patrons

Q: The event I bought a ticket to has been cancelled. When will I get my refund?

A: We are working with our ticket promoters and event organizers to process refunds. Due to the volume of requests, refunds might take up to 30 days to process.

Q: Will I get a refund if I decide not to attend an event that is still happening?

A: Contact the event organizer to find out if refunds are being issued. If yes, TIX will process a refund within 30 days.

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Edmonton Arts Council • Prince of Wales Armoury, 2nd Floor, 10440 108 Avenue, Edmonton, Alberta, T5H 3Z9 • info@edmontonarts.ca • p. 780.424.2787 | f. 780.425.7620